Refund Policy

Last updated: August 3, 2026

This page is a launch-stage policy draft. Please have a lawyer review it before opening large-scale paid sales.

This Refund Policy explains how Pitaya Ai handles subscription payments, Credits, and refund requests.

1. Subscriptions

Paid subscriptions are billed in advance for the selected billing period. You may cancel future renewals from your account or by contacting us. Cancellation does not automatically refund the current billing period unless required by applicable law.

2. Credits and usage

Credits represent platform usage value for AI tasks and related services. Used Credits are generally non-refundable because AI model provider costs may already have been incurred.

3. Eligible refund cases

We may review refund requests when there is a duplicate charge, accidental purchase, technical failure that prevents access to the paid service, or another issue we determine is fair to refund.

4. Non-refundable cases

Refunds are generally not provided for used Credits, completed AI tasks, dissatisfaction with AI output quality, account suspension due to policy violations, or failure to cancel before renewal.

5. How to request a refund

Please contact us within 7 days of the charge and include your account email, order details, and reason for the request. We may ask for additional information to verify the payment.

6. Payment processors

Payments and refunds may be processed by Stripe or another payment provider. Refund timing depends on the payment method, bank, and processor rules.

7. Contact

Questions about refunds can be sent through the Contact page or to support@pitaya.asia.